GENERAL TERMS AND CONDITIONS
provision of services and sale of goods
77 NEXT LEVEL FITNESS
1 INTRODUCTORY PROVISIONS
1.1 The subject of these general terms and conditions (hereinafter referred to as "the Terms"),Terms and Conditions„") is the regulation of mutual rights and obligations between the company:
CITYFITNESS sro.
with the registered office of Zuzana Chalupova 8, 851 07 Bratislava – Petrzalka
ID: 54 992 443, VAT number: 2121861148, VAT number: SK2121861148
registered in oin the Commercial Register of the Municipal Court Bratislava III, opart: Ltd., insert no.: 165113/B
email: info@77fitness.sk
(hereinafter referred to as ",,Operator„")
which operates individual fitness centers under the common brand name "„77 NEXT LEVEL FITNESS“" and a client who is a domestic or foreign natural person who is not an entrepreneur within the meaning of the relevant generally binding legal regulations and is not acting within the scope of a profession, business or entrepreneurial activity, namely when providing services or salei goodsThe Operator (hereinafter referred to as "the Operator")„Client“ or "„Consumer“). The GTC are published in each establishment on an accessible visible location, as well as on the Operator's website: https://www.77fitness.sk/(hereinafter referred to as "„Website“) in mobile application entitled "„77 NEXT LEVEL FITNESS" (hereinafter referred to as "“Application“).
1.2 The operator provides services and sells goods Clients in their operations, which are individual fitness centers (sports facilities) under the common brand "„77 NEXT LEVEL FITNESS" (hereinafter referred to as "“Fitness center“ or "„Operation“ also as a designation for each individual operation)and the Client can also purchase individual services and goods through online interfaces, which are mainly the Website and the Application.
1.3 The services provided by the Operator in the Fitness Center include in particular: enabling entry and access to the Fitness Center premises, use of reception and entrance services, safekeeping of valuables at the reception, provision of access to changing rooms and social facilities, including storage spaces for personal belongings with the option of locking, use of all exercise tools and equipment located in the Fitness Center, sauna, refreshments, accompanying program, group exercises, mediation and reservation personal trainer services (hereinafter referred to as "„Services“). For the purposes of these GTC, the use of the Services within the framework of the selected membership program pursuant to Article 4 of the GTC is also considered to be Services.
1.4 For the purposes of these GTC, goods are understood to mean goods offered by the Seller in the e-shop and/or inabout the Fitness Center, while the goods are especially about clothes and exercise equipment manufactured under the brand „"77 NEXT LEVEL FITNESS"“ (hereinafter referred to as "„Goods„"„).
1.5 As part of its activities, the Operator may provide the Client with personal trainer services, which consist of consulting, instruction or other activities directly related to the Client's activities in the Fitness Center (hereinafter referred to as "„Coach“"). The Operator is in no way responsible for the activities and services provided by the Trainer. The legal relationship between the Client and the Trainer is governed by a separate contract. concluded between the Client and the Trainer.
1.6 Each Fitness Center may provide various Services, the specification and scope of which, including prices for individual Services provided, are sold Tprices, additional charges, or duration of the Service and other conditions for using selected Services, options their purchases are defined in the Operator's price list (hereinafter referred to as "the„Price list“"). The price list is available online on the Webegg on the website, in the Application, as well as in a visible place in each Fitness Center. The Operator reserves the right to unilaterally change the information listed in the Price List.
1.7 The Operator provides the Services and sellsvand Goods To the Client on the basis of the contract (hereinafter referred to as "the Client")„Contract“"), which concludes in the form Operator's offers a subsequent oorders from the Client, i.e. the Client expresses a binding interest in concluding the Contract and providing the selected Services a sales Tdamages by the Operator. The Client can place an order in person at the Fitness Center reception or via the Website or Application. In the case of an online order, the Contract is deemed to be concluded upon acceptance of the order by the Operator., about which the Client is informed by email notification, which Operator sends To the client without undue delay after receipt oorders. Client who is a consumer by sending online oorders Services or Goods to the Operator at the same time confirms, that the Operator has timely and properly fulfilled its information obligations pursuant to the provisions of Section 5 and Section 15 of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts (hereinafter referred to as "the Act")„ZoOS“).
1.8 By registration Client and the establishment user account according to Art. 2 of these GTC, or by another demonstrable way of expressing consent to these GTC (but always at the latest by starting to use the Operator's Services or by purchasing Tboil u Operator) The Client confirms that he has read the text of the GTC, the conditions for the protection of personal data, the Operating Rules, Rthe Operator's exclamatory procedure, bsafety and other regulations, or other documents of the Operator,which are published on the Webegg page.
2 FITNESS CENTER ENTRY CONDITIONS
2.1 Every Client is before the first entry to the Fitness Center required to register in Application or on the Website to create a user account. The condition of registration is to fill in your personal data truthfully and completely to the required extent. The Client can register himself directly in Application or on the Website or can provide their data to an employee at the Fitness Center reception, who, upon presentation of a personal identification document, will fill in the Client's data in the registration form instead of the Client. In case the Client refuses to provide data that is necessary for the purpose of execution registration or refuses to submit the requested documents, he will not be allowed entry to the Fitness Center and/or he will not be allowed to use the Service.
2.2 After successful registration in the Application, the Client will be createdý user account (hereinafter referred to as "„Uuser account“), in which he will be made available a unique QR code that serves as an identification means of entry to the Fitness Center or to individual Services (hereinafter referred to as "„QR code“). The Client is obliged to identify himself with a QR code at each entrance to the Fitness Center, when passing through the designated turnstile or, in the event of its malfunction, at the Fitness Center reception. In this way, the Client identifies himself in all Fitness Centers in the network 77 NEXT LEVEL FITNESS.
2.3 In case the Client decides to use SFitness center services s continuous operation (i.e. nonstop 24/7) and will enter the Fitness Center premises at a time when it is not staff present at receptioniFitness centers, so-called "night entry", is mandatory request permission to enter the fitness center by special written request (hereinafter referred to as "„Request for night entry“"). The Night Entry Application Form is available at the reception of the relevant Fitness Center or following link. The client is obliged In the application, provide the requested personal data and state the reason why you are interested in using night access to the Fitness Center. When submitting an Application for Night Access is the Client mandatory at the Fitness Center reception present an identification document (ID card or passport) for the purpose of Client identity verification and pairing data v User account. The client is also obliged to let to take a picture employees Fitness center reception. The client is not entitled to approval of the Request for Night Entry and each request will be individually assessed by the Operator. Approval of the Request for night entry will be notified to the Client e-by email. After approval of the Application for Night Entry, the Client is entitled to enter the Fitness Center even during night hours. after presenting your QR code.
2.4 The QR code is non-transferable and is used exclusively for a specific Client. The Client is obliged to protect the QR code from its loss, copying or misuse and not to make the QR code available to any third party. In case of breach of this obligation, the Client has The Operator has the right to deny the Client access to Fitness centers and provision of selected Operator Services. Operatorľ is entitled to refuse to provide the Service to a person who has used a QR code that does not belong to them. .MIn case of any misuse of the QR Code, the Client is obliged to immediately onreport to the Operator which QR kode zis invalid and will issue a new QR code to the Client.
2.5 The operator leads in User account Client's electronic record of Client's entries to the Fitness Center avalidity of the selected membership program, especially for the purpose of checking the validity of the membership program, maintaining attendance statistics, protecting property and visitor safety Fitness centers.
2.6 In case of duplicate establishment User account The Operator is authorized to merge the Clients User account Client to one User account Client. At the Client's request, the Operator is obliged to cancel the User account. Operator is entitled to cancel User account especially then, if Client yours User account not used for a period longer than 12 months or when Client materially breaches its obligations from these GTC.
2.7 Upon request from a Fitness Center reception employee, the Client is obliged to present a valid ID. identificationmdocumentoh (ID card or passport) for the purpose of verifying and identifying the Client with the data entered in the User Account. In case of the data will not match or are incorrect, the Operator is entitled to overwrite the data in User account Client so that the data matches the data in pvalid identification document Client or is the Operator entitled to refuse the Client's entry into Fitness centers and provide him Services. In the event that the Client refuses to submit valid identification document for the purpose of control, it is Operator entitled to refuse Clientmy entrance to the Fitness Center and provide him Services.
2.8 After establishment User account is the Client entitled enter the selected Fitness Center and use Services, after paying the price of the Service according to the valid Price List.
2.9 Client – a person younger than 15 years, entry to the Fitness Center is permitted only when accompanied and under supervision. yours legal representative or Tréner. In the event that it is subsequently proven that the person who accompanied the persons younger than 15 years, did not have a mandate from a legal representative within the meaning of the previous sentence, is responsible for such an accompanied person in relation to the Operator to the full extent. Youthful clients (from 15 to 18 years old) entry and exercise are allowed in the Fitness Center only after submitting the consent of the legal representative of the minor. Declaration form of the responsible representative of the minor is part of the Operating Rules as Appendix No. 1.
2.10 Upon entry into operation, the Client or the Client's legal representative or another person responsible for the Client confirms that the health condition is sufficiently known to him/her, and that this health condition is in no way, and this does not even partially prevent the use of the Operator's Services. In case of any doubts in relation to the circumstances preventing the useu The Client is the legal representative of the Service Client or another person responsible for the Client obliged to report such fact employee Fitness centers.
2.11 Registration of a Client under 16 years is required to be performed by his/her legal representative at the Fitness Center reception. A person younger than 16 years is not authorized to register through the Application.
2.12 After entering the Fitness Center, the Client undertakes to comply with Poperating rules published on the Operator's Website and in the Fitness Center.
3 PAYMENT TERMS
3.1 The Client is obliged to pay the Operator the price of the Service. or Goods according to the current Price List, directly at the Fitness Center reception in cash or by credit card. In the case of an online order, the Client is obliged to pay the price of the Service or Goods. via a payment gateway via the Website or Application immediately after sending an order for Services or Goods.
3.2 At the prices offered Services and TPrices include VAT. If any other costs (transport, delivery, postage and other costs and fees) are added to the price of the Goods, their amount is Clientt, informed at the latest before sending oorders To the operator.
3.3 The Client is obliged to pay the price of the Service before starting to use the Service, no later than upon entering the Fitness Center.
3.4 The Client is entitled to use the Services at a discounted price according to the current Price List or for free, upon submission of Multisport cards or Up balance cards, based on an agreement between the Operator and a third party.
3.5 The Client is obliged to comply with the terms of the Service. In case of exceeding the specified time or the number of options for using selected Services (for example, time-limited access to saunas or the amount of refreshments provided) the Client is obliged to pay the additional payment in accordance with the Price List or purchase a new Service.
3.6 Selected Services can be booked in advance under the conditions specified in Price list (hereinafter referred to as "„Reservation“). The client is obliged per Reservation to pay a reservation fee in the amount of the price of the Service in accordance with Price list(hereinafter referred to as "„Reservation fee“). Reservation of Services can be made via the Website,Applications or in another manner permitted by the Operator at the selected Facility at the given time.Reservation of a Service that allows the option of Reservation according to the Price List, unless otherwise stated in the Price List, can Cancel client free of charge at the latest 24 hours before its scheduled start in advance, and that in writing to email–Operator's email or through your User Account. In case of early cancellation of the Reservation, the Client will be refunded Rreservation fee in full. In the event that the Client does not arrive for the booked Services on time or Will not cancel the reservation in advance at the appointed time, is Client obliged to pay cancellation fee fee of Rreservation fee (hereinafter referred to as "„Cancellation fee“). The operator is entitled to payment Slathe the fee to be offset against the obligation to return to the Client Rreservation fee, i.e. To clients paid RThe reservation fee is forfeited without refund.. About the application Slathe fee and his counting The Operator informs the Client in writing by e-mailby email. The Client is obliged to pay the cancellation fee regardless of whether the Operator provided the reserved Services to another Clienti, unless the Operator and the Client agree otherwise in writing.
3.7 All fees, which the Client is obliged to pay to the Operator and which are related to the terms of use of the Client's Services at Operator, are listed in these GTC and in the Price List.
3.8 The Operator may provide the Client with a discount. Discounts are provided according to the Operator's current offer; there is no legal entitlement to the provision of a discount.
4 MEMBERSHIP PROGRAM
4.1 The Client may also use the Services within the framework of the selected membership program based on the Agreement. concluded according to point 1.7 Terms and Conditions (hereinafter referred to as "„Membership program“). Each Membership Program has a defined scope of Services provided and duration. membership, during which the Client is entitled to use the Services. The conditions, duration and scope of individual Membership programs are listed in the Price List on the Website, in the Applicationi a in an accessible place in Fitness center.
4.2 On the day of payment of the price The membership program is created for the Client authorization to use the Services in individual or all Fitness Centers within the scope specified for individual Membership Programs, and that during the duration of the given Membership program. Extension of the Membership Program is only possible by purchasing another Membership Program.
4.3 By purchasing the Membership Program, the Client concludes with the Operator Zfixed-term contract. Client nor the Operator is not entitled to terminate the Contract. The Client is entitled to the Contractsy to withdraw in case of a material breach obligations Operators or in the manner specified in Article 7 of these GTC. The Client is not entitled to transfer the Membership Program to another person. If the Client does not use the Services during the term of the Membership Program for any reason, he is not entitled to any compensation., refund or other consideration towards the Operator, unless the Operator decides otherwise.
4.4 In the case of purchasing a Membership Program with a duration of 12 months or more, the Client may request cancellation of the Contract due to serious health reasons. reasons, which do not allow him to continue using the Services. The Operator may, at its own discretion, comply with this request of the Client, by The membership program will be terminated, and the Client will be refunded. an aliquot part of the price for the Membership Program for the unused period of the Contract or the Membership Program will be suspended, while the membership will restore after the expiry of the period agreed with the Client or upon the Client's request. The Operator and the Client shall agree on the exact conditions in writing (e-by email).
4.5 In case that it will be proven that QR code A client who has purchased Membership program, used by a person other than the registered Client, to whom the QR code belongs, The Client is obliged to pay To the operator contractual penalty for unauthorized transfer of QR ka fine of five times the non-discounted one-time entry fee for each entry where the QR code was used by a person other than the Client.
4.6 If not is Unilaterally determined otherwise by the Operator, in the event of the emergence of additional obligations of the Operator that will be related to decisions of public authorities (state administration bodies or local government bodies) or force majeure interventions, based on which the Operator will notto provide Services on time for a certain period, or at the time of issuing such a decision for an indefinite period, the Client acknowledges and agrees that the Services, or the period of possibility of using the prepaid SThe duration of the pension is not extended directly proportionally to the period during which the provision of Sis not possible on the part of the Operator (for example, the obligation to temporarily restrict or close Operations in connection with the spreading COVID-19 disease).
5 VIOLATION OF CLIENT OBLIGATIONS
5.1 In the event of a serious breach of the Client's obligations under these GTC, including obligations undera of the Operating Rules, the Operator is entitled to withdraw from the Contract.
5.2 A serious breach of the Agreement means in particular:
a) providing false information and data about oneself,
b) repeated violation of the provisions of the Contract (at least 2 times),
c) failure to respect the Operating Rules,
d) failure to respect the instructions of the Operator's or Trainer's employees,
e) culpable damage to the Operator's property,
f) causing damage to the health of third parties located in the Fitness Center,
g) delay in payment of financial obligations by more than 10 days,
h) advertising another fitness center or provider of similar services as the Operator in the Fitness Center,
i) Enticing other Clients to use third-party services that are competitive with the Operator's Services ,
j) application of supportive substances in the area via needles or other external (extracorporeal) methods,
k) sale or provision of prohibited substances or other goods to Clients.
5.3 Withdrawal from the Contract is effective from the moment of its written notifications to the Client on the–email Client's address. In the event of withdrawal from the Contract by the Operator for the reasons stated above, the Client is not entitled to compensation for damages or to a refund of the price of the Service, not even a proportional part thereof, unless the Operator decides otherwise. This does not affect the Operator's claim to compensation for damages in full. However, withdrawal from the Contract does not affect the rights and obligations arising until the effective date of withdrawal from the Contract, the claim for compensation for damages, as well as the resolution of disputes between the Client and the Operator. The Contracting Parties are not obliged to return mutual performance provided until the effective date of withdrawal from the Contract.
5.4 In the event of a violation of the Operating Rules or these GTC or if the Client behaves in a significantly inappropriate manner towards the Operator's employees or other clients, the Operator may permanently prohibit such Client from entering the Fitness Center.
6 PURCHASE OF GOODS IN THE E-SHOP
6.1 The goods offered in the e-shop are Operators commonly supplied and available within the delivery period at the latest 30 days from the date sending Orders of Goods by Clients. Main features and the price of a specific Product are listed directly in the e-shop.
6.2 Client orders the Goods by filling out and sending the form in the electronic store (hereinafter referred to as the "Order Form").„Order“). Client by sending the Order To the operator confirms his/her agreement that these GTC will apply to the Contract concluded between him/her and Operator in the electronic store, including the exercise of claims for defects in the Goods, and that he was informed that after sending the Order, he is obliged to pay the purchase price (by clicking "Order with payment obligation").
6.3 Operator The goods are delivered in Operations or through delivery companies.
6.4 Client is obliged to take over the Goods at the place specified as the place of delivery in oorder, if Operators in writing (by e-mail or post) or by telephone unless otherwise agreed.
6.5 Client is obliged to inspect the Goods immediately upon delivery. In the event that Client discovers that the Goods are mechanically damaged, he is obliged to notify the delivery company of this fact or To the operator when delivering in Operations and in their presence, check the condition of the Goods. If damage to the Goods is found, Client entitled to refuse to accept the Goods. The method of handling such a complaint shall be agreed upon Operator s To clients immediately.
6.6 The Goods are deemed to be delivered at the moment of physical receipt of the Goods. To clients, or by a person authorized by him or by refusal to accept the Goods, which the delivery company will indicate in the protocol on delivery and handover of the Goods or by failure to accept them within the specified period, unless these GTC specify otherwise in the case of acceptance of the Goods To clients.
6.7 Client acquires ownership of the Goods only upon full payment of the entire purchase price for the Goods or upon their acceptance, whichever occurs later. By accepting the Goods, the Client danger of accidental destruction and accidental deterioration.
6.8 Until the transfer of ownership from Operator on Client, who has the Goods in possession, has Clientall obligations of a custodian and is obliged to store the Goods safely at his own expense and mark them so that they are identifiable as the Goods under all circumstances Operator.
6.9 Ownership of the Goods and the risk of accidental destruction, accidental deterioration and loss of the item shall pass to Client at the moment of delivery.
7 SPECIAL PROVISIONS FOR DISTANCE CONTRACTS
7.1 If a Contract has been concluded between the Operator and To clients exclusively through one or more means of distance communication without the simultaneous physical presence of the Operator and Client, especially by using Website or Aapplications are considered to have been closed zspeech remotely according to provisions of §14 et seq. ZoOS.
7.2 The consumer is entitled withdraw from a distance contract without giving a reason, within 14 (in words: fourteen) days fromabout the day conclusion of the Contract, the subject of which is the provision of the Service or fromabout the day receipt of the Goods, and that in paper form or in the form of a record on another durable medium.The consumer can use the form for withdrawal from the Contract and send it by post or to the e-mail address specified in point 1.1 of the GTC. Withdrawal period from Zlanguage is considered preserved if Sthe consumer sends a notice of withdrawal no later than the last day of the period Zspeech To the operator.
7.3 The operator hereby informs the Consumer that by granting consent to the commencement of the provision of the Service before the expiry of the withdrawal period from the Contract, the Consumer loses the right to withdraw from the Contract after the Service has been fully provided.
7.4 The Operator hereby informs the Consumer about this, that in the event of withdrawal from the Contract, if the Consumer has given explicit consent to by starting the provision of the Service before the expiration of the period for withdrawal from the Contract, is Consumer obliged to pay To the operator the price for the performance actually provided until the date of receipt of the notice of withdrawal from Zspeech, which will be determined by the price for one-time entries according to the current Price List.
7.5 The consumer is obliged to send within 14 days from the date of withdrawal from the distance contract Treturn or hand over Tboil To the operator or to the person designated Operators for download Tboil; this does not apply if Operator suggests that you TThe buyer collects the goods in person or through a person designated by him. The deadline according to the first sentence is considered to have been met if Sthe user sends Tboil To the operator no later than the last day of the deadline.
7.6 The consumer is liable for any diminished value Ta boil that has arisen as a result of handling Tdamage that goes beyond the handling necessary to determine the properties and functionality of the goods.
7.7 The operator returns within 14 days from the date of receipt of the notice of withdrawal from the contract Sto the consumer all payments received from him on the basis of or in connection with a distance contract including shipping, delivery, postage and other costs and fees.
7.8 Operator is not obliged to withdraw from a distance contract whose subject is the delivery Tboil, return Sto the payment recipient according to point 7.7 Terms and Conditions before the goods are delivered to him, or until Sthe consumer does not prove that the goods have been returned To the operator, unless the Operator proposes to collect the goods in person or through a person designated by him.
7.9 Operator will return Sto the payment recipient according to point 7.7 of the GTC in the same way he used Sthe consumer when paying for them; this does not affect the right of the Operatora to agree with Sconsumers on another payment method, if SThe consumer will not be charged any fees in connection with the payment.
8 RESPONSIBILITY FOR SERVICE DEFECTS AND GOODS
8.1 In the event of a defect in the Services provided or Goods The Client is obliged to proceed in accordance with the applicable Rthe Operator's exclamation procedure.
8.2 If the Client continues to use Despite the Services being marked as defective, the provision of the Service will be deemed to have been accepted without reservation by the Client. and your complaintd can be by the Operator rejected.
8.3 The complaint handling process has been adjusted. Rthe Operator's exclamatory procedure.
9 LIABILITY FOR DAMAGE
9.1 The operator is responsible for fulfilling its contractual obligations with professional care.and in a safe way.
9.2 The client is not entitled to compensation for damage caused by his own intentional or negligent actions or by the intentional/negligent actions of third parties who are aware of his absence. in the Fitness Center.
9.3 The Client is fully liable for (i) damage caused to the Operator's property, even if caused by negligence, unprofessional handling, as well as for (ii) damage to property and/or health of third parties located inabout the Fitness Center, even if it is caused by negligence or unprofessional handling. The Client undertakes to compensate the injured party for the damage thus incurred in full. The Client is obliged to handle the equipment/property of the Operator or the equipment/property that the Operator uses/has on lease/loan/possession and is on the premises Fitness centers The Operator does not assume liability for damage to health or property resulting from treatment by the Client in violation of the Contract.
9.4 The operator is not liable for damage to items brought in or left behind. Pduring the use of the Services, if these are placed outside the places reserved by the Operator. If the Client places items in the places reserved by the Operator during the use of the Services, which individually or in the sum of two or more items exceed the value of EUR 100 (valuables), is obliged to notify this to an employee of the Operator and put them away in storage valuables at the Fitness Center reception, otherwise the Operator is not liable for damage caused by their damage, theft, or depreciation exceeding the given amount. The Operator is liable for damage to things in accordance with the Contract and the provisions of the relevant generally binding legal regulation. Right to compensation for damage must be applied to the Operator without undue delay. The right shall lapse if it is not exercised no later than the fifteenth day after the day on which the injured party Client learned about the damage.
9.5 The Operator is not responsible for the manner in which the Client uses the Services, and is not obliged toý provide him with advice, instruction or ifúany another activity directly relatedu with the Client's activities ino Fitness center.
9.6 V case, if, through no fault of the Operator, or due to decisions of state authorities (for example, in connection with preventing the consequences of the spread of the dangerous contagious human disease COVID-19 by measures of state authorities in the public health sector), or force majeure, the participant will not be able to use the ordered/prepaid Services within the originally agreed deadline or scope, the Client acknowledges that in these cases the Operator insists on the performance of the remainder of the Contract, unless otherwise agreed with the Client. For the avoidance of doubt, in cases pursuant to the previous sentence the Operator shall notify the Client that it insists on the performance of the remainder.
9.7 A client who causes damage to the Operator and/or third parties is liable for it in accordance with the provisions of Section 420 of Act No. 40/1964 Coll. (Civil Code), as amended.
10 COMMON, TRANSITIONAL AND FINAL PROVISIONS
10.1 These GTC apply and in their entirety replace the validity of the previously published General Terms and Conditions of Service (GTC).
10.2 The Operator reserves the right to unilaterally change these GTC at any time during the term of the Contract or use Services. The Operator will announce any changes to the GTC on the individual pin the event as well as through a notice published on the Website and in the Application. The change to the GTC does not affect the rights and obligations that arose before the change came into effect.
10.3 If there is a unilateral change to the provisions of the GTC, the Client has the right to terminate the Contract in writing within 14 days from the moment of notification of this change; if the Contract is not terminated, this action of the Client is considered as consent to the new wording of the GTC. Rights and obligations of Clients (Consumers), arising from a contract concluded at a distance, pursuant to Article 7 GTC are not affected by this.
10.4 The Operator and the Client are always bound by the currently valid provisions of the GTC.
10.5 Legal relationships concluded on the basis of the Contract and/or the GTC not expressly regulated are governed exclusively by the law of the Slovak Republic., especially the Civil Code and ZoOS.
10.6 PThe operator ensures the protection of personal data of persons (Clients) who are natural persons, within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), while the Clientmy provides more detailed information about the processing of his/her personal data in the document "„Personal data processing policies“", which is published on the Website and in the Application.
10.7 The Operator accepts Clients' suggestions at the address specified in the Operator's identification in these GTC and at the e-mail address specified in point 1.1 of the GTC.
10.8 Unless otherwise stated in the GTC, the Operator and the Client have agreed that mutual communication and delivery of documents may take place via documents sent:
a) in person, by post – to the registered office address registered in the relevant commercial register or other register, or to the address of permanent residence,
b) by electronic mail (e–email) – to the address provided by the Operator and To clients (preferably).
10.9 A document/notification is deemed to have been duly delivered (i) when sending a document/notification by email at the moment of generating a confirmation by the device through which the document/notification is sent, (ii) when sending by post on the seventh day from the date of sending by registered mail with a receipt, (iii) in person on the date of receipt or refusal of receipt by the addressee. Both the Operator and the Client are obliged to notify any change of addresses for the delivery of documents without delay.
10.10 If circumstances arise whose occurrence, course and consequence are not dependent on the activities and procedures of the Operator (vis major) or circumstances on the part of the Client, based on which the Client does not fully or partially use the ordered, paid and secured Services, the Client is not entitled to reimbursement or a discount from cwomen Sservices or claim for compensation or damages to any extent. The Operator is not responsible for short-term reduced quality of the Services, outages and also damages caused by force majeure (vis major). Force majeure (vis mejor) means in particular natural disasters, natural disasters, strikes, traffic accidents, unpredictable disruptions at the Operator's Facilities (e.g. interrupted supplies of media, water, etc.), obligations imposed on the Operator by decisions of public authorities, as well as others.
10.11 If any provision of the GTC becomes invalid, ineffective or unenforceable to a limited extent, the remaining provisions, unaffected by this, shall remain in full force and effect. In such a case, the Operator shall replace such provision with a valid, effective and enforceable provision that deviates as little as possible from the principles agreed in these GTC while maintaining the economic and legal purpose and meaning of the replaced provision.
10.12 All disputes arising between the Operator and the Client from the contract and/or the GTC, or related to the contract and/or the GTC, including disputes regarding the validity, interpretation, termination of the contract and/or the GTC, will be resolved by the parties primarily by agreement. In the event that no agreement is reached, the matter will be submitted for decision to the competent court of the Slovak Republic.
10.13 In case that Consumer is not satisfied with the way in which Operator has not handled his complaint or believes that the Operator has violated his rights, he has the right to contact the Operatora with a request for correction. If the Operator, upon request, Consumer according to the previous sentence, responds negatively or does not respond to such a request within 30 days from the date of its sending Consumers, The consumer has the right to submit a proposal to initiate alternative dispute resolution pursuant to the provisions of Section 12 of Act No. 391/2015 Zz. on alternative resolution of consumer disputes and on amendments and supplements to certain laws. The competent entities for alternative resolution of consumer disputes witho The consumer is the Slovak Trade Inspection, Bajkalská 21/A, 827 99 Bratislava 27, www.soi.sk or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/).Consumer has the right to choose which of the listed alternative dispute resolution entities to contact. Consumer may use the online dispute resolution platform available on the website http://ec.europa.eu/consumers/odr/ to submit a proposal for an alternative resolution of their consumer dispute. All further information regarding the alternative resolution of disputes between the Consumer and Operators resulting from Zcontract as a consumer contract or related Zas a consumer contract are listed on the website The consumer can obtain information about the conditions and platform for alternative dispute resolution at: https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi and in Act No. 391/2015 Zz. on alternative resolution of consumer disputes and on amendments to certain laws.
These GTC enter into force and effect on 01.10.2025.
